05 November 2020

    Attacks on industrial enterprises using RMS and TeamViewer: new data

      In summer 2019, Kaspersky ICS CERT identified a new wave of phishing emails containing various malicious attachments. The emails target companies and organizations from different sectors of the economy that are associated with industrial production in one way or another.

      We reported these attacks in 2018 in an article entitled “Attacks on industrial enterprises using RMS and TeamViewer”, but recent data shows that the attackers have modified their attack techniques and that the number of enterprises facing the threat of infection is growing.

      Before publishing this report, we waited for the vendor of the RMS software to make changes to its services to ensure that the results of this research could not be used to exploit vulnerabilities.

      This report in a nutshell

      • From 2018 to at least the early fall of 2020, attackers sent phishing emails laced with malware.
      • The attacks make use of social engineering techniques and legitimate documents, such as memos and documents detailing equipment settings or other industrial process information, which have apparently been stolen from the company under attack or its business partners.
      • The attacks still use remote administration utilities. The graphical user interface of these utilities is hidden by the malware, enabling the attackers to control infected systems without their users’ knowledge.
      • In the new version of the malware, the attackers changed the notification channel used after infecting a new system: instead of malware command-and-control servers, they use the web interface of the RMS remote administration utility’s cloud infrastructure.
      • Stealing money from the organization under attack remains the main objective of the attackers.
      • During an ongoing attack, the cybercriminals use spyware and the Mimikatz utility to steal authentication credentials that are subsequently used to infect other systems on the enterprise network.

      The full article is available on Kaspersky Threat Intelligence.

      For more information please contact: ics-cert@kaspersky.com.

      Technical Analysis

      Since we described the technical details of this series of attacks in our previous report, Attacks on industrial enterprises using RMS and TeamViewer, in this document we only list the main stages of an attack and describe the changes to the attackers’ tactics and toolset that have been implemented since the publication of the previous report.


      Phishing emails used in this attack are in most cases disguised as business correspondence between organizations. Specifically, the attackers send claim letters on behalf of a large industrial company.

      Phishing email disguised as a claim letter

      In the earlier attack series, the attackers used a sender email address with a domain name that was similar to the official website address of the organization on whose behalf their phishing emails were sent. Now they use public email services to send their phishing emails and they use a different technique to mislead message recipients and persuade them to open a malicious attachment: they pretend to be a real business partner or to represent a real subsidiary of the company under attack and ask the recipient to view the documents attached by the deadline specified in the email, explaining the request by the approaching end of a purchase tender, possible penalties or the need to review equipment configuration data as soon as possible.

      It should also be emphasized that the phishing emails are individually crafted for each specific company that is attacked. This is demonstrated by the fact that the name of the company under attack is mentioned in the email text, as well as by the documents used by the attackers as attachments (descriptions of the documents are provided below). In some of the cases identified earlier, the attackers also addressed the recipient by his or her full name.

      Phishing email sent on behalf of a contractor

      Attachments used in phishing emails are password-protected archives, with the password provided in the message body. The attackers explain this method of sending information by referring to confidentiality considerations in the message body, but in reality password protection prevents files stored in the archive from being scanned with antivirus tools.

      Malware Features

      The archive attached to a phishing email contains several malicious obfuscated JS scripts that have an identical functionality but slightly different structure due to different code obfuscation techniques being used. The script names are usually disguised as document names.

      If a user runs one of these scripts, two files are unpacked and opened: a malicious program detected as HEUR:Backdoor.Win32.Generic, and a legitimate PDF file. Some JS script variants found in phishing emails download these files from a remote server rather than extracting them from the script’s body.

      In earlier attacks, to ensure that the user didn’t have questions regarding the absence of the documents mentioned in the message body and to distract the user while installing the malware, the attackers opened a damaged PDF document or image or launched a legitimate software installer.

      Image opened by the malware in earlier attacks

      In their later attacks, the threat actor began to use actual documents related to the attacked organization’s area of work. A document can look like one created by a business partner or even the attacked organization itself. Specifically, documents used in attacks include scan copies of memos, letters to subsidiaries and contractors, as well as procurement documentation forms that were apparently stolen earlier.

      PDF document containing instructions for subsidiaries, used by the attackers

      A fact of particular interest is that in some cases, the attackers used documents containing industrial equipment configuration data and other information related to the industrial process.

      Specifically, screenshots from the DIGSI application have been used. The application is designed to configure relay systems manufactured by Siemens.

      DIGSI software screenshot 1

      DIGSI is used by electric power facilities, such as substations, to configure their relay protection systems.

      DIGSI software screenshot 2
      Screenshot of a relay system’s configuration matrix. List of setpoints

      We also found screenshots with transformer oscillograms in documents used by the attackers:

      Vector diagrams with oscillograms

      It is worth noting that the last screenshot shows oscillograms for a system at the moment of an accident.

      Phishing emails with such screenshots do not call for the settings shown in attached documents to be implemented. It is most likely that the attackers use documents with the above screenshots to distract the personnel while the malware is being installed. Since the data mentioned above can provide a relay protection expert with information on standard settings used at the facility, the fact that the attackers have such screenshots at their disposal is cause for concern.

      The JS script then launches the malware, which installs a version of TeamViewer, a remote administration tool (RAT), modified by the attackers. As in earlier attacks, the attackers use a malicious DLL library to hide the graphical user interface in order to control the infected system without the user’s knowledge.

      If additional information needs to be collected, the attackers download an additional set of malware selected specifically for each victim. This can be spyware designed to collect credentials for a variety of programs and services, including email clients, browsers, SSH/FTP/Telnet clients, as well as recording keypresses and making screenshots. In some cases, the Mimikatz utility is used to collect account credentials for Windows accounts entered on the compromised system. The use of Mimikatz poses a particular danger, because it can provide the attackers with access to a large number of systems on the enterprise’s network.

      In most cases, the attackers disguise malware components as Windows components to hide traces of malicious activity on the system.


      While analyzing the new series of attacks, we noticed two ways in which the infrastructure is organized differently from that used in earlier attacks.

      First, the attackers use resources disguised as websites of existing Russian-speaking companies to store files downloaded by malicious JS scripts at the system infection stage.

      The second and more important difference is that the attackers no longer use a malware command-and-control server in their communication with infected systems.

      The main reason for having a malware command-and-control server in this type of attack was the need to get the infected machine’s ID in the TeamViewer system. The attackers already had any other information they needed (the password required to connect was provided in a special configuration file). In the new series of attacks, the attackers sent the infected machine’s TeamViewer ID using the legitimate infrastructure of the RMS remote administration system.

      This was possible because the RMS remote administration infrastructure has a dedicated web service designed to notify the administrator that an RMS distribution package has been installed on a remote system. To send the notification, the RMS server generates an email message that contains the machine’s ID in the RMS system in the message body. For the message to be generated, it is sufficient for the RMS client to send an HTTP POST request to the dedicated web page, providing the following data: product name, ID of the language pack used in the system, user name, computer name, email address to which the notification should be delivered, and the machine’s ID in the RMS system assigned after installing the program.

      Attack kill chain

      The underlying mechanism of the web service contained a vulnerability: it did not use any kind of authorization procedure. The malicious DLL responsible for hiding the TeamViewer graphic interface included code for sending the request described above to the RMS server. However, it sent the machine’s ID in the TeamViewer system instead of its ID in the RMS system. The ID length in the TeamViewer system is different from the ID length in the RMS system; however, since there is no verification of the contents of fields sent to the server in the HTTP POST request, a notification message with information on a newly infected machine was successfully delivered to the attacker’s address.

      Kaspersky ICS CERT has notified RMS developers that their infrastructure is being used for criminal purposes, providing them with all the technical details needed to close the vulnerability. To date, the vulnerability has not been closed by the developers, but a workaround, filtration based on an address whitelist, has been implemented.

      In other words, the functionality still works, but notification emails are only sent to email addresses included in a special list of customers ‘verified’ by RMS developers.

      For technical details about this vulnerability please contact: ics-cert@kaspersky.com


      As mentioned above, the vast majority of attacked systems are industrial enterprises in Russia representing various sectors of the economy. We identified attacks on companies from the following industries:

      • Manufacturing
      • Oil and gas
      • Metal industry
      • Engineering
      • Energy
      • Construction
      • Mining
      • Logistics

      Consequently, this is not a case of an attack narrowly targeting one specific industry; however, since most legitimate documents used in the attacks are from the energy sector, it can be assumed that the attackers have a particular interest in the sector.


      We are convinced that a Russian-speaking group is behind these attacks.

      The main arguments in favor of this theory were offered in our previous report, “Attacks on industrial enterprises using RMS and TeamViewer”.

      Note also that the code used to send requests to the RMS server, which was identified in the process of analyzing the new version of the malicious DLL, contains a language ID for the Russian localization of the operating system.

      According to available information, the main objective of the criminals is to steal money from victim organizations’ accounts. This means that the attackers must have a good understanding of the financial workflow, which differs in some of its aspects from country to country, and support the appropriate infrastructure for cash withdrawal.

      The group does not use any sophisticated tactics or technologies, but it carefully prepares each attack and expertly uses social engineering techniques, as well as technologies that are already known from attacks staged by other criminal groups.

      We believe that the group includes people responsible for the technical aspect of infecting victims’ systems, as well as people responsible for financial operations, i.e., for stealing money from the group’s victims.


      The threat actor continues to attack industrial enterprises successfully using relatively simple techniques, but its methods are evolving. To persuade users of the legitimacy of phishing emails, criminals have begun to use documents that were apparently stolen during earlier attacks. It is worth noting that some of the documents used for this purpose contain information on industrial equipment settings and industrial process parameters. This is one more reason to believe that these attacks specifically target industrial enterprises.

      The main technical change in the attacks is that the attackers have discarded the most vulnerable stage in data collection and transmission – that is, malware command-and-control servers, which can be disconnected by the hosting provider or blocked by information security systems. Instead, new system infection notifications are delivered via the legitimate web interface of the RMS remote administration utility’s cloud infrastructure. Resources disguised as legitimate websites of existing organizations are used to store malware samples.

      The attackers have full control of an infected system from the moment it becomes infected. Stealing money from the organization’s accounts remains their main objective. When the attackers connect to a victim’s computer, they look for financial and accounting software (1C accounting software, bank-client, etc.). In addition, they find and analyze procurement-related accounting documents and peruse the email correspondence of the enterprise’s employees. After that, the attackers look for various ways in which they can commit financial fraud. We believe that the criminals are able to substitute the bank details used to pay invoices.

      Clearly, the attackers’ remote access to infected systems also poses other threats, such as the organization’s sensitive data being leaked, systems being put out of operation, etc. As the latest events have shown, the attackers use documents that were probably stolen from organizations to carry out subsequent attacks, including attacks on victim companies’ partners.

      If you have encountered an attack of this kind, you can report it to us through a form on our website.


      • Train employees at enterprises in using email securely and, specifically, in identifying phishing messages
      • Restrict the ability of programs to gain SeDebugPrivilege privileges (wherever possible)
      • Install antivirus software with support for centrally managing the security policy on all systems; keep the antivirus databases and program modules of security solutions up to date
      • Use accounts with domain administrator privileges only when necessary. After using such accounts, restart the system on which the authentication was performed
      • Implement a password policy with password strength and regular password change requirements
      • If it is suspected that some systems are infected: remove all third-party remote administration utilities, scan these systems with antivirus software and force a change of passwords for all accounts that have been used to log on to compromised systems
      • Monitor network connections for any traces of remote administration utilities installed without proper authorization. Make a special emphasis on the use of RMS and TeamViewer utilities
      • Use network activity filtration systems to block connections to servers and IP addresses listed in Appendix I – Indicators of Compromise
      • Never use obsolete versions of the TeamViewer utility (versions 6.0 and earlier). To discover any instances of obsolete versions of TeamViewer being used, the YARA rule provided in Appendix I – Indicators of Compromise can be used
      • It should be noted that, since the attack uses legitimate remote administration software, that software can remain on the victim’s computer and continue operating even when the malicious downloader has been removed. If remote administration software has been identified at the stage of scanning corporate systems, it should be determined in each case whether it was installed legitimately

      For more information please contact: ics-cert@kaspersky.com

      Appendix I – Indicators of Compromise

      File Hashes (malicious documents, malware, emails etc.)

      • 386a1594a0add346b8fbbebcf1547e77
      • 203e341cf850d7a05e44fafc628aeaf1
      • 3b79aacdc33593e8c8f560e4ab1c02c6
      • ea1440202beb02cbb49b5bef1ec013c0
      • 1091941264757dc7e3da0a086f69e4bb
      • 72f206e3a281248a3d5ca0b2c5208f5f
      • da4dff233ffbac362fee3ae08c4efa53
      • d768a65335e6ca715ab5ceb487f6862f
      • 9219e22809a1dff78aac5fff7c80933c
      • 86e14db0bcf5654a01c1b000d75b0324

      File Names

      • Акт.js
      • Запрос 17782-09-1.js
      • Перечень документов.js
      • спецификация на оборудование xls.js
      • tv.dll
      • tv.ini

      Some malware modules installed on the system have randomly generated names that follow a specific format. The following regular expression can be used to search for such files:


      These files are saved in the temporary file directory (%TEMP%); the first part of the file name consists of two or three Roman characters; the second is a two-digit number followed by the extension .exe

      Domains and IPs

      • timkasprot.temp.swtest[.]ru (RemoteAdmin.Win32.RemoteManipulator.vpj)
      • 77.222.56[.]169 (RemoteAdmin.Win32.RemoteManipulator.vpj)
      • z-wavehome[.]ru (RemoteAdmin.Win32.RemoteManipulator.vpj)
      • dncars[.]ru (RemoteAdmin.Win32.RemoteManipulator.vpj)

      Yara Rules

      rule TeamViewer_ver6_and_lower {
          description = “Rule to detect TeamViewer ver 6.0 and lower” 
          hash = “4f926252e22afa85e5da7f83158db20f”
          hash = “8191265c6423773d0e60c88f6ecc0e38”
          version = “1.1”   
                      uint16(0) == 0x5A4D and
                      pe.version_info[“CompanyName”] contains “TeamViewer” and
                      (pe.version_info[“ProductVersion”] contains “6.0” or
                      pe.version_info[“ProductVersion”] contains “5.1” or
                      pe.version_info[“ProductVersion”] contains “5.0” or
                      pe.version_info[“ProductVersion”] contains “4.1” or
                      pe.version_info[“ProductVersion”] contains “4.0” or
                      pe.version_info[“ProductVersion”] contains “3.6” or
                      pe.version_info[“ProductVersion”] contains “3.5” or
                      pe.version_info[“ProductVersion”] contains “3.4” or
                      pe.version_info[“ProductVersion”] contains “3.3” or
                      pe.version_info[“ProductVersion”] contains “3.2” or
                      pe.version_info[“ProductVersion”] contains “3.1” or
                      pe.version_info[“ProductVersion”] contains “3.0”)

      The attackers use outdated versions of the TeamViewer client that contain a vulnerability enabling them to hide the utility’s graphic interface. This YARA rule can be used to determine whether there are outdated versions of the TeamViewer software installed on the system. Checking whether any such software found was installed legitimately is a first-priority task.

      If instances of outdated versions of the TeamViewer client being used legitimately are identified, it is recommended that the software in question be updated to the latest version.

      Registry keys

      • Key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce\rundll32
        rundll32.exe shell32.dll,ShellExec_RunDLL “%AppData%\Roaming\TeamViewer\5\TeamViewer.exe”
      • Key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce\CCFTray
        rundll32.exe shell32.dll,ShellExec_RunDLL “%temp%\TeamViewer.exe”

      Threat actors’ email addresses

      • timkas@protonmail.com
      • smoollsrv@gmail.com
      • nataly@z-wavehome.ru
      • info@dncars.ru

      Appendix II – MITRE ATT&CK Mapping

      TacticTechnique / SubtechniqueDescription
      Initial AccessT1566.001Phishing: Spearphishing Attachment
      The attackers use phishing emails with archives containing malicious scripts
      ExecutionT1204.002User Execution: Malicious File
      Malicious software is executed when the user opens the file
      T1059.007Command and Scripting Interpreter: JavaScript/Jscript
      Used to execute malicious PE and open bait PDF files
      PersistenceT1547.001Boot or Logon Autostart Execution: Registry Run Keys / Startup Folder
      The malware creates a registry value to run automatically after system restart
      Defense EvasionT1027.002Obfuscated Files or Information: Software Packing
      To make analysis more difficult, files of the malware are packed and its code is obfuscated
      T1564.001Hide Artifacts: Hidden Files and Directories
      The attributes “hidden” and “system” are assigned to malware files
      T1574.001Hijack Execution Flow: DLL Search Order Hijacking
      To hide the GUI of the TeamViewer remote administration utility, a malicious program is loaded into the process instead of a system library
      T1036.005Masquerading: Match Legitimate Name or Location
      In most cases, attackers disguise malware components as Windows operating system components to hide the traces of malicious activity in the system
      Credential AccessT1003.001OS Credential Dumping: LSASS Memory
      The attackers use the Mimikatz utility in cases where they need authentication credentials to infect other systems in an organization
      T1056.001Input Capture: Keylogging
      In some cases, malware (class: Spyware) designed to collect logins and passwords for various different programs and services, record keypresses and capture screenshots is downloaded to an infected system
      DiscoveryT1057Process Discovery
      The malware collects information on antivirus software running on the system
      T1018Remote System Discovery
      The attackers explore the organization’s other systems to which they can gain access over the network
      T1518Software Discovery
      The attackers take notes on which software associated with financial operations is installed on an infected system
      Lateral MovementT1021.001Remote Services: Remote Desktop Protocol
      RDP connections with account credentials obtained earlier using the Mimikatz utility are used for lateral movement

      T1005Data from Local System
      The attackers analyze documents found on infected systems; these documents can be used in subsequent attacks
      T1114.001Email Collection: Local Email Collection
      The attackers analyze the business correspondence of the organization under attack in order to use it for subsequent attacks on the victim’s business partners
      T1056.001, T1113Input Capture: Keylogging and Screen Capture
      In some cases, malware (class: Spyware) designed to collect logins and passwords for various different programs and services, record keypresses and capture screenshots is downloaded to an infected system
      Command And ControlT1071.001Application Layer Protocol: Web Protocols
      To send the TeamViewer ID, an HTTP POST request is sent to the RMS server
      T1071.003Application Layer Protocol: Mail Protocols
      The RMS server sends an email to an address controlled by the attackers. The email contains the infected machine’s TeamViewer ID
      T1219Remote Access Software
      The attackers use the TeamViewer remote administration utility to connect to the infected system
      ExfiltrationT1020Automated Exfiltration
      The attackers use malware to receive information collected on the infected system
      ImpactT1565.001Data Manipulation: Stored Data Manipulation
      Substitution of bank details in payment forms

      • Vyacheslav Kopeytsev

        Senior Security Researcher, Kaspersky ICS CERT